An ETA update is a message telling your client when you will actually arrive, sent before they have to ask for it. Done on every job it removes the “where are you?” call, which costs far more in broken concentration than in phone time. These guides cover what to send, when, and how to automate it.
6 guides
8 min read
The silence between 'sometime this morning' and the knock on the door is where trust goes. Why one message before you arrive changes the whole job — and how that turns into reviews and repeat work.
ETA updatesRead the guide8 min read
The real price of ETA interruptions isn't the thirty seconds on the phone — it's the broken concentration, the longer jobs and the knock-on delay to every appointment after. How to count yours, and how to stop them.
ETA updatesRead the guide7 min read
What an automated ETA notification actually is, why it isn't a CRM, and how a live WhatsApp tracking link stops the 'where are you?' calls that a plain text message can't.
ETA updatesRead the guide8 min read
Why your team keeps 'forgetting' to send ETAs to customers on WhatsApp, what inconsistent updates really cost you, and the one-tap workflow that survives a busy trade day.
ETA updatesRead the guide5 min read
Customers judge tradespeople on communication, not company size. The five moments that make you look professional — and how to nail each one.
Google reviewsETA updatesRead the guide5 min read
A simple ETA communication system for tradespeople: message templates, why WhatsApp beats phone calls in the UK, and how live tracking links end the chasing.
ETA updatesScripts & templatesRead the guide