Cookies and site storage

The short version: a few essential things always, and analytics and advertising cookies only if you say yes. You can change your mind at any time, using the switches at the bottom of this page or the "Your privacy choices" link in the footer.

One choice covers both our website (sendonmyway.com) and the OnMyWay app (app.sendonmyway.com), so you only get asked once. Change it in either place and it changes in both.

Always on

These keep the site working the way you asked. We don't use them to identify you.

• Your cookie choices (omw_consent cookie, 12 months) — remembers what you picked, on our website and in the app, so we don't keep asking. It holds only your yes or no for each category and when you chose. We ask again after 12 months.
• Your light or dark theme — stored only if you use the theme switch.
• Our staff's browsers (omw_internal cookie, 12 months) — marks an OnMyWay staff browser so our own visits are never counted — never set for providers or clients.
• Finishing a deletion (omw-attribution-forget, in your browser's storage until our server confirms, usually a moment) — when you turn analytics or advertising cookies off, this makes sure the deletion of what they recorded reaches us, and tries again on your next page if it didn't.

Only with your permission

These use cookies, so they stay off unless you switch them on, on our website and in the app. Google's and Meta's are loaded through Google Tag Manager, a tool that manages which of them run. Tag Manager itself only loads after you've said yes to at least one of them.

Analytics — Google Analytics and our own visit stats. Google Analytics shows us how people find the site and which pages help, so we can improve them. It sets _ga and _ga_ cookies, which last up to two years. Our own visit stats use two cookies of ours, on sendonmyway.com, and are never shared with advertisers:

• omw_vid (90 days from your last visit) — recognises your browser when you come back, so we can see how you found us. If you sign up, your visits are kept with your account.
• omw_sid (30 minutes) — tells one visit from the next, so a long visit counts once.

Advertising — Google Ads and Meta (Facebook and Instagram). Lets us see whether our ads lead to people signing up for OnMyWay, and show our ads to people who've visited. Google Ads sets _gcl_au (up to 90 days). Meta sets _fbp, and _fbc if you came from one of its ads (both up to 90 days). Google and Meta may also set cookies on their own domains, and use this data under their own privacy policies: see Google's and Meta's. You can also read how Google uses information from sites that use its services.

We may use other analytics or advertising partners in future. They'll be listed here before they're switched on. If a change goes beyond what you already agreed to, we'll ask you again.

In the OnMyWay app

The app also uses essential cookies and storage to keep you signed in and secure. These are needed for the app to work, so they're always on. Analytics and advertising in the app follow the same choice you make here.

Changing your mind

Changing your mind is as easy as saying yes in the first place. Use the switches below, or "Your privacy choices" in the footer of any page. When you turn something off, we remove its cookies from this site and it stops straight away. Turning analytics off also deletes the visits we recorded from your browser.

Clearing your browser's site data for sendonmyway.com also resets everything, and we'll simply ask again next time.

Browser privacy signals. If your browser sends a Global Privacy Control signal, we treat it as a "no" to advertising cookies, automatically. You don't need to tell us twice.

The rest of your data

What happens to personal data across OnMyWay is in our privacy policy.

Questions? Email support@sendonmyway.com.